Frequently Asked Questions

Yes, the sunset sail is very romantic, perfect for couples looking to enjoy a private, intimate experience with stunning views.

The sunset experience includes a welcome drink (mimosa or sangria), light bites, a premium open bar, life vests, and Wi-Fi.

Light bites are served during the sunset sail.

No, champagne is not included, but it can be requested for an additional cost.

Even on cloudy days, the sail remains beautiful and relaxing. While the sunset may not be fully visible, the experience continues with stunning views and a comfortable, enjoyable cruise.

We do not cancel for light rain. The sail will continue as long as conditions remain safe. Cancellation only occurs in the case of unsafe weather.

Yes, the PM Half Day sail and the Sunset sail can be combined.

Yes, but the tour will depart later and the sunset will depart earlier to connect both departures.

The main difference is the welcome drink and the ambiance. The morning sail includes mimosas and a bright, calm atmosphere, while the afternoon sail includes sangria and a warmer, golden setting. Everything else, snorkeling, inclusions, and duration, remains the same.

Yes, snorkeling is included on both the morning and afternoon Half Day sails.

The Half Day tour includes a welcome drink (mimosa or sangria), charcuterie-style light bites, a premium open bar, towels, floating hammocks, life vests, snorkel gear, and Wi-Fi.

Yes, the welcome drinks are different: the AM sail includes mimosas, and the PM sail includes sangria.

You’re welcome to share your preferred snorkeling spot, and the crew will do their best to accommodate it.

Yes, the Half Day sails typically stop at Tres Trapi, Arashi, or Malmok, depending on sea conditions and your preference.

Yes, upon request.

The full-day experience includes a welcome drink, an exclusive flamingo encounter at De Palm Island, snorkeling at Mangel Halto, charcuterie board and curated bites, a premium open bar, towels, floating hammocks, life vests, snorkel gear, and Wi-Fi.

The Flaming encounter is approximately 15-20 minutes.

Yes, the flamingo encounter is private for your group.

Yes, you can take pictures with the flamingos during the encounter.

Yes, kids can join the flamingo encounter.

Yes, lunch is provided as an option when booking during the full-day sail.

Yes, fruit platters and charcuterie boards are included.

Yes, snorkeling at Mangel Halto is included in the full-day sail.

The water at Mangel Halto varies in depth, ranging from shallow areas near the mangroves to deeper sections around the reef.

Yes, towels are included.

Yes, we recommend bringing your own sunscreen and hats for sun protection.

We recommend wearing comfortable beachwear or swimwear, along with sunscreen and a hat for sun protection.

No, shoes are not allowed on the catamaran, all guests will be asked to go barefoot on board.

Yes, you can lie down and sunbathe on the deck.

No, pets are not allowed on board.

Strollers are not recommended on board due to limited space and safety considerations, but you may bring one to the pier and leave it safely with the check-in team during your sail.

Yes, a safety briefing is provided before departure.

Life jackets are not mandatory to wear at all times, but they are available and required if the crew determines it’s necessary for safety.

Yes, the crew is trained and certified in first aid.

Yes, you can absolutely celebrate a birthday or anniversary on board.

Yes, Fortunata is a beautiful setting for a proposal, and our crew will be happy to assist in making the moment special.

Yes, we can add simple decorations for special occasions upon request.

Yes, you may bring a cake or champagne, but balloons are not permitted due to environmental and safety reasons.

Yes, you can request a specific playlist or music theme.

No, we don’t have a photographer or videographer option.

Yes, but the photographer will be counted and included in the amount of guests.

Yes, you may bring a drone.

Yes, you’re welcome to bring your camera.

Yes, there are limited charging outlets on board, but we recommend bringing a portable charger just in case.

Yes, you can post photos on social media during the trip, Wi-Fi is available on board.

Yes, the crew will be happy to take photos for you using your phone.

Yes, you can jump off the catamaran for a swim when the crew confirms it’s safe to do so.

Yes, you can always ask the crew to adjust the music volume.

Yes, you can store your belongings safely on board, and the crew will help you keep them secure.

The ride is generally smooth, but conditions can vary slightly depending on the sea that day.

Yes, you can ask the crew to stop for pictures whenever it’s safe to do so.

If you’re celebrating something special, we can arrange a simple surprise setup upon request.

Yes, multi-day charters can be arranged upon booking and are subject to availability.

No, disembarkation is only available at De Palm Pier.

If it rains, the sail will continue as long as conditions remain safe.

There will be two crew members on board.

If you’re arriving by cruise ship, you’ll need to take a taxi to De Palm Pier. It’s a short ride, and all taxi drivers know the location.

Yes, all guests are required to sign a waiver form before boarding.

Fortunata is a private luxury catamaran exclusively for your group, while Palm Pleasure is a shared catamaran experience with other guests.

In the case of an emergency the crew would arrange to take you to shore, following all safety procedures.

Yes, Fortunata operates with sustainable practices in mind, following De Palm Tours’ EarthCheck Gold and GSTC–certified standards to minimize environmental impact.

Even if you’ve never sailed before, you can expect a smooth, relaxing, and comfortable experience. Our crew will guide you through everything, starting with a safety briefing, and will be available to assist you throughout the entire sail.

Palm Pleasure follows fixed snorkeling stops on shared tours, while Fortunata’s stop destinations are private and flexible. Palm Pleasure typically visits locations like Antilla and Boca Catalina, whereas Fortunata offers customizable stops such as Tres Trapi, Malmok, Arashi, De Palm Island (Full Day only), and Mangel Halto, depending on sea conditions and guest preference.

Smoking is not allowed in the cabin nor on the aft deck, only on the front deck.

The Half Day sail includes snorkeling and light bites, the Full Day sail adds a flamingo encounter at De Palm Island and snorkeling at Mangel Halto, and the Sunset sail is a sightseeing experience with no snorkeling, focused on relaxing and enjoying the views.

Fortunata is a Lagoon 400 Catamaran.

Yes, there are bathrooms available on board.

Yes, there is plenty of shade available on board.

Yes, Fortunata features 4 cabins, plus both an indoor and outdoor lounge.

Yes, you’ll have access to Wi-Fi during your sail.

Yes, we have speakers for music on board.

No, we don’t have AC on board.

Yes, Fortunata is safe for children, elderly guests, and pregnant women. There are no age or health restrictions, and the activity level is considered easy.

The Half Day AM sail departs at 9:30 AM and ends at 12:30 PM.

The Half Day PM sail departs at 1:15 PM and ends at 4:15 PM.

The Full Day sail departs at 10:00 AM and ends at 4:00 PM.

The Sunset sail departs at 5:00 PM and ends at 7:00 PM.

For a smooth check-in, please arrive 15 minutes early before your departure time.

No, the sailing duration cannot be extended or modified.

Starting rate includes 6 guests.

Up to 12, surcharges are applied for each additional guest.

The cost for additional guests varies, please check the price during booking according to the number of additional guests.

Yes, children are included in the total number of guests.

Yes, infants typically sail for free, but please confirm at the time of booking.

Gratuity isn’t included, and guests may tip at their discretion.

Tipping is entirely at your discretion, please feel free to tip whatever you believe is appropriate.

Bookings can be made through our website, or you can email at contact@depalmtours.com or call us at +(297) 522-4600 for more information and reservations.

We recommend booking at least a few days in advance.

Same-day bookings are possible, but they depend on availability. We recommend checking our website or contacting us to confirm.

No, a deposit is not required. Full payment is made at the time of booking.

We accept all major credit cards when booking online.

No, payment must be made at the time of booking, cash is not accepted on the day of the tour.

No, payment must be made in full at the time of booking; splitting payments between guests is not available.

Yes, you will receive a confirmation email after completing your booking.

Yes, you can change or reschedule your booking, subject to availability and our cancellation policy.

A full refund without penalty shall be given if tour or activity is canceled at least 72 hours prior to the scheduled start of your tour or activity. No refunds for cancellations inside of 72 hours. If you miss the tour because of not being on time for your excursion, no refund will be issued. De Palm Tours reserves the right to cancel, change or substitute any tour. If we are unable to substitute your purchased tour, a full refund will be provided. If tour is cancelled by De Palm Tours, De Palm Tours will substitute the original activity with one of at least equal value as the one being cancelled or substituted.

Yes, if the tour is canceled due to weather conditions, you will receive a full refund or the option to reschedule.

You can contact our reservations team by phone at (+297) 522 4400 or by email at contact@depalmtours.com for booking assistance.

Snorkeling is included in the Half Day and Full Day sails; the Sunset Sail does not include snorkeling.

Yes, snorkeling equipment is included for our Half Day and Full Day sail.

Yes, you’re welcome to bring your own snorkel gear if you prefer.

Yes, life vests are provided for all guests.

Yes, floating hammocks are available for our Half Day and Full Day sail.

Yes, snorkeling is suitable for beginners, and the crew is happy to assist if needed.

Yes, you can still join even if you can’t swim, and life vests are provided for your safety.

No, there are no designated shallow areas for swimming.

Yes, we have life jackets available for children.

You may see tropical fish and sea turtles (sea turtles are only located in Tres Trapi, Malmok, Arashi), depending on the day’s sea conditions.

If you begin to feel seasick, the crew will assist you right away and adjust the experience as needed to help you feel more comfortable.

No, transportation is not included.

Yes, we recommend arranging your own transportation to De Palm Pier.

Yes, it’s very easy to find De Palm Pier by taxi.